Shop Direct Group - SDG is one of the UK’s largest home shopping and online retailers, employing almost 10,000 personnel. From product sourcing and warehousing through to distribution they operate out of 40 different sites throughout the country. We provide the manned guarding and security services at more than 20 SDG sites across the UK.

What were Shop Direct Group Looking for?

SDG were looking for a trusted partner with a flexible approach due to the seasonal nature of their business. Our strong infrastructure of reserve officers allows us to provide additional cover when associated headcount levels fluctuate during peak seasons.

What we do for SDG

The security teams undertake a wide range of duties common to our distribution and logistics sector including access control, searching, patrolling, gatehouse duties and vehicle checks. We also provide a number of receptionists at their larger sites to support the on-site facilities management teams and allow our security teams to focus on maintaining a high level of service.

Additional Services:

  • Manage National Control Room
  • Provide an additional 2,000 hours of cover during peak seasons
  • Introduced a national search policy across the entire contract, which is part of a wider Loss Prevention Strategy, resulting in a significant reduction in overall losses to the business

Our Employees

In addition to the search training, a BTEC Level 2 in Criminal Law/Investigations for Warehousing, Distribution and Retail was introduced for all security personnel operating on the contract. Gaining this national recognised qualification has allowed our officers to deliver an improved level of service to our clients and assisted them personally with career development and progression.