Cleaning for one of the UK’s largest shopping mall operators

Overview

We provide cleaning services to one of the UK’s largest shopping mall operators. We take pride in keeping their stores in top shape for their customers.

Actions

  • Daily & Periodic Cleaning
  • Washroom Services
  • High Level Cleaning

Outcomes

  • 83 Sparkle awards given to our staff
  • 297 staff TUPE transferred to Cordant over a 3 month mobilisation period managed by our dedicated mobilisation manager
  • KPI Scores improved from 87% to 94%
  • Centre footfall and washroom footfall is tracked and recorded to build the cleaning schedules for each centre to ensure the correct resources are allocated to each site to meet demand
  • Implementation of our audit and reporting system (MyCordant) which gives real time live data, tracks employees and tracks KPI scores

Project Highlights

  • 3 year partnership
  • 340 employees
  • 8 locations

“Immaculate” service for Britain’s largest bus operator

Overview

We provide services to Britain’s largest bus operator - maintaining the cleanliness of their busses and coaches all over the UK.

Actions

  • Cleaning
  • Shunting
  • Fuelling
  • MOT Cleans

Outcomes

  • We clean the largest bus depot in Europe, servicing 365 buses each day
  • High scores awarded in a recent audit. Feedback; “immaculate throughout”
  • Daily planned and reactive cleans of 2,000 buses and 28 day deep cleans
  • "The dedication and determination by Cordant is first class. I was incredibly pleased to see how the team all worked together in a professional and efficient manner ensuring each vehicle was fueled and cleaned in record time enabling continuous service without delay." - Client's Engineering Director

Project Highlights

  • 4 year partnership
  • 336 cleaners
  • 20 locations

Award-winning cleaning services for rail provider

Overview

We provide award winning cleaning services to a light rail provider, which in the clients words keep going from “strength to strength.”

Actions

  • Daily & Deep Cleaning
  • COVID-19 Fogging
  • Touch Point Cleaning
  • Embankment Cleaning
  • Track Litter Picking
  • Depot Cleaning
  • H&S Poster Distribution

Outcomes

  • Global Light Rail Award winners 2019 and 2020
  • Currently running at 100% against operational KPIs
  • Implementation of audit and reporting dashboards
  • One to one personal Track Safety training carry out
  • Reward schemes implemented to boost staff morale

Project Highlights

  • 3 year partnership
  • 20 cleaners
  • 30 locations

Cordant Employees win all three awards at C&R Sparkle Awards 2019

Capital & Regional, the specialist community shopping centre property investment company, hosted their annual Sparkle awards last month. Des Larkin of Cordant Cleaning won the Sparkler of the Year with two more Cordant employees awarded the two runner up positions.

All three employees have displayed their commitment to fantastic customer service and their dedication to going above and beyond.

Below is a brief description of why each one of them is a deserving recipient of the award.

C&R Award Winner - Des Larkin - Cordant Cleaning

Des has been a cleaner for 2 year. He moved into a new role cleaning the guest facilities at one of Capital & Regional’s shopping centres. On this day he was alerted to a guest asking for help.

The gentleman unfortunately had a personal hygiene accident. Without fuss Des proceeded to clean the mess up whilst ensuring the guests dignity was not compromised.

When the guest left the facilities, Des noticed the guests wife was waiting just outside. She explained that her husband was undergoing treatment for cancer.

This act of kindness is a perfect example of going above and beyond for a guest. Des’ selfless act demonstrates compassion and thoughtfulness, leaving a lasting impression on the elderly couple.

The man’s family also took the time to write to the general manager to thank Des for what he had done and sent him a beautiful box of chocolates.

The winner of C&R’s National Sparkler of the year is Des Larkin.

C&R Award Runner Up - Shiraz Khan - Cordant Security

For Shiraz’s entry a guest wrote in to commend him for his actions. The message said:

“My son has down syndrome and autism and had a temper outburst and meltdown at the mall on sunday, hitting and kicking me. I had to get him seated until he could calm down.

Shiraz came over and calmly talked to my son to help me and diverted people away from the scene as he was concerned for our privacy. He even walked us out to the taxi stand so I could get home without any further outbursts from my son.

His calm manner was amazing and my son was able to get control of his emotions so much faster because of Shiraz.

His professionalism and kind way helped us so much more than I can ever say. Our heartfelt thanks to Shiraz.”

Amazing work Shiraz.

C&R Award Runner Up - Akua Asantewaa - Cordant Cleaning

Sid was a regular guest at one of the C&R shopping centres for over 15 years. He visited everyday but unfortunately passed away this year. His nephew made a trip to the centre to find and thank Akua personally who he had talked about fondly many times.

Akua made conversation with Sid everyday. She regularly helped him with his shopping and even popped in to check on him in his local community.

Sid’s nephew wanted to thank Akua in person because of her compassion, kindness and delivering an unforgettable guest experience, demonstrating what community really stands for.

Akua has consistently demonstrated these values everyday of her 30 year service to C&R.

Well done Akua.

#ProudToBeCordant