Cleaning for one of the UK’s largest shopping mall operators

Overview

We provide cleaning services to one of the UK’s largest shopping mall operators. We take pride in keeping their stores in top shape for their customers.

Actions

  • Daily & Periodic Cleaning
  • Washroom Services
  • High Level Cleaning

Outcomes

  • 83 Sparkle awards given to our staff
  • 297 staff TUPE transferred to Cordant over a 3 month mobilisation period managed by our dedicated mobilisation manager
  • KPI Scores improved from 87% to 94%
  • Centre footfall and washroom footfall is tracked and recorded to build the cleaning schedules for each centre to ensure the correct resources are allocated to each site to meet demand
  • Implementation of our audit and reporting system (MyCordant) which gives real time live data, tracks employees and tracks KPI scores

Project Highlights

  • 3 year partnership
  • 340 employees
  • 8 locations