Capita provide property management services across the UK, maintaining a very large portfolio of shopping centres, leisure/business parks and various other properties. A portfolio such as this requires several specialist security services to ensure the safety of everyoneound the sites and their environment 24/7.
Cordant Security now provides a range of manned guarding and associated services including keyholding and mobile response to a large number of sites throughout England and Scotland.
With such a diverse portfolio each property requires its own set of security services. For example, Capital Retail Park is an out-of-town property with a mixture of large stores, restaurants, leisure venues and business units. The security team are responsible for monitoring of the CCTV cameras across the park, carrying out regular patrols and incident response. In addition, there is a park and ride scheme in operation from the site requiring security management for the car park, directing users to the relevant car parking areas and providing assistance to members of the public.
This large amount of customer contact requires consistently high standards of customer care. Each officer has been trained in line with the client’s ‘Gold Standards’, focused around customer service and promoting the ‘going the extra mile’ ethos.
Our officers are now fully integrated into each site they operate in, developing strong communication and openness with the tenants maintaining a two-way radio link to provide swift assistance with any incidents of theft or other anti-social behaviour.