Tesco is one of the world’s largest retailers with over 500,000 employees operating in 12 different countries with 3,000 stores in the UK. Such a large organisation needs a security partner they can trust that not only provides the best service available to them but also value for money across the contract.
We have now been in partnership with Tesco for over 15 years providing 1,200 officers and a total of 18 managers. Each officer is trained to the Tesco Bronze/Silver level, a specialist training course designed to prepare each officer for their work with Tesco. Once the officers have completed the silver level training we then have a well rounded and extremely capable officer who can operate within the Tesco environment.
Our longstanding partnership with Tesco has developed complete openness and Tesco know they can come to us with any additional requirements or issues they have. In February 2014 for a period of 6 weeks Cordant Security trained all current staff to the Great Guarding Silver Level and additionally we trained all of our Tesco officers in the stores we cover for them. This totaled to an average of around 1,600 security officers on course for one day hosted by 13 trainers. An amazing achievement considering there was no loss to provision.
Another addition to our service is that we provide Tesco with a large additional Car Park Marshall cover throughout the Christmas period to the whole Tesco Extra/Superstores, which totals to around 4,800 additional hours. This service ran from the preceding week up to Christmas Day. When you consider the time of year, climate conditions and the importance of improving the Tesco customer experience it is an essential provision of service. Due to its success we will look to continue this additional service but also provide extra cover during Black Friday.
Tesco have shown extreme confidence with us and they know that whatever they ask of us we can deliver on everything and more.