Our clients choose Cordant Thistle as they know they will receive a flawless service, but it’s what goes on behind that really makes the difference and stands us out from the rest.
Take a closer look and you’ll see we are focused on our people and our clients. We develop genuine partnerships with our customers, offering a tailored approach to window cleaning and support services, and we are trusted to design the most efficient and cost effective solutions based on our wealth of experience and industry expertise.
We are committed to providing our clients with a fully compliant and refreshed service from day one of the contract. Our approach to contract implementation ensures a seamless transition with our implementation plan providing a framework on which we will build our services around the
specific requirements of the contract.
We work hard to find better and more efficient ways of cleaning and ensure the development of our contracts through continuous evaluation of our services. We live and breathe our client’s businesses like they do, helping to identify new ways to improve its efficiency and proactively tackling the service issues they face. We operate robust performance measurement processes with strict KPIs and Service Level Agreements in place on each and every contract, and provide continuous monitoring of our service delivery through regular communication and review meetings with our clients. Our national Helpdesk facility provides support to our clients and employees alike 24/7, with all queries tracked and monitored to ensure prompt resolution.
Using Smart technology for data accessibility, performance monitoring and instant reporting, we provide complete visibility and transparency to our clients via our Extranet system. Our scheduling and attendance monitoring systems are fully automated and we operate a centralised support structure to back up our national contract management teams.
We provide effective management and support to all our cleaning operatives which leads to greater productivity and consistently high standards and we invest in the continuous training and development of our entire workforce.