Part Time Guest HostRedditch (B97 4HU) £9.09 per hourCordant Security are currently looking for a Guest Host  to be based in the Redditch area on a part time basis.  For this role you will be covering a variety of hours, providing holiday and absence cover. You will act as an Ambassador for Kingfisher Shopping centre, ensuring a friendly and welcoming presence at all times.Responsibilities of the Guest Host:Assist the Line Manager in ensuring the smooth and efficient day to day operation of the Shopping Centre whilst providing excellent standards of customer service and care.Providing a friendly and inviting atmosphereBeing proactive with assisting guests who need assistance and guidanceSupport the Mall Teams by ensuring that the mall floors are free of any hazardsAttend to any incidents/accidents as requiredoffer full support and excellent customer serviceprovide appropriate assistance including the arrangement of first aid treatment where necessaryAssist with customer comments / complaints and follow the procedure for escalating when requiredTake an active guest facing role during alarm testing/evacuationAssist during Centre events, ensuring an exceptional guest experienceAssist with car park related duties including barriers, pay on foot machines, lost ticket disputes, manual payments and patrols, minimising the impact on the guests experienceBuild relationships and communicate with tenant managers and their teamsKeep tenants up to date with the latest informationOffer full support and excellent customer serviceActing as Tenant liaisonAssist with managing risk and compliance during the day-to-day operationEnsure that incidents/accidents are being effectively managed, investigated and recorded and that any trends and specific concerns are addressed in the appropriate mannerSupporting the team, ensuring the safety and welfare of all those in the centre.Ensure all incidents are followed up, reports are completed and recorded.Undertake any other reasonable duties as required to meet the needs of the businessAttend and training or development courses as necessaryPromote and get involved with all key organisations and initiativesTake reasonable care of the health and safety of yourself, colleagues and the general public who may be affected by your acts or omissions at workTo support the Customer Service Desk N.B. core roles and responsibilities as above, although this is not an exhaustive list     Requirements of the Guest Host:Fully comprehensive 5 year work/education historyClear communication & administration skillsExcellent customer service skillsMust have a flexible approach to shift patterns, operational procedures & staff cover requirements Incentives for the Guest Host:Covering a mixture of days, evenings and weekends. Typically covering 8 - 10 hour shifts.  Candidates  need to be flexible.Pro Rata 28 days annual leave per year inclusive of bank holidaysFull and ongoing training with a view for career developmentA range of employee discounts for the purchase of goods and servicesCompany Contributed Work Place PensionCordant Security Ltd is a nationwide company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates.   We have opportunities available across the UK in a variety of roles and offer genuine paths to career progression and a range of employee benefits