c2c, the train operating company owned by Trenitalia that operates and manages stations and trains from London Fenchurch Street to Southend, has extended its established relationship with Cordant Cleaning with the award of a new deal worth in excess of £3million a year. The contract will run until 2029 when c2c’s train franchise next comes up for renewal.
Under the terms of the new agreement, Cordant Cleaning will provide c2c with a single managed solution with full responsibility for the cleanliness and presentation of its 25 stations, 80 trains and two depots. It builds on a strong partnership which has seen the two companies working together since 2013 where Cordant Cleaning provided cleaning labour to support the in-house team.
A team of 100 will work on the operation with members of the previous in-house team transferring to Cordant Cleaning under TUPE and being fully integrated. Reporting will be done through the company’s industry leading technology platform CAR, which will capture and report on all activities, assessing and monitoring the cleanliness of the trains and premises using real time data.
Commenting on the new deal Guy Pakenham, Managing Director at Cordant Cleaning, said: “The decision to extend our remit with a 10 year agreement is testament to the strong partnership we have. We will continue to review our performance and identify ways of improving and adding value to c2c’s operations, both in our core delivery and further service lines in the future.”
Duncan Wilkins, Engineering Director at c2c, said: “Over the past six years Cordant Cleaning have demonstrated their ability to deliver excellent levels of service across our organisation, using their extensive experience in the sector to deliver value at every touch point. We are also extremely impressed with their commitment to staff welfare and that they are a ‘social business,’ making them a strong partner for us moving forward.”