Reflection on Our Covid-19 Response

23/11/2020

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With Christmas on the horizon, new social paradigms like remote working, two-metre distancing, lockdowns and bubbles are still hot discussion points, but as we near the end of the year, we reflect on the strength and perseverance of colleagues within Cordant Services. 

 

Our business has remained financially and operationally strong, achieving phenomenal cash collection results and sales success; implementing a number of major new contracts and growing service provision for multiple clients. Colleague retention has improved which demonstrates the level of bravery and commitment amongst the workforce. 

 

Service Highlights

 

  • The adaptability of our cleaners who we diverted from non-essential tasks to join the tram, bus and premises cleaning teams

 

  • Enhanced cleaning of the additional bus service operating for patients, visitors and staff travelling to London’s Nightingale Hospital

 

  • Maintaining upkeep and cleanliness at a London bus depot where 150 ambulance staff were based during the COVID-19 peak

 

  • Supporting with deep cleans at Tunbridge Wells NHS Primary Care Network’s Assessment Centre and Testing Centre

 

  • During the pandemic our service provision has been about more than just keeping spaces clean, it’s been about offering peace of mind, and ensuring the end-user feels safe. 


 

Business Ingenuity

 

  • We launched an app to record completed tasks and to keep the teams accountable for health, safety and the quality control associated with enhanced cleans

 

  • We managed contract continuity by initiating daily virtual meetings at all levels of the business

 

  • We introduced DocuSign to allow us to novate contract and process sign off virtually. 

 

The pandemic has been a reality check for our clients and us. Cleaning specifications need to evolve to reflect the current pandemic and the prospect of future ones.  

COVID-19 encouraged us to reflect on our operation and embrace the power of working from home. Going forward we will reduce mileage and associated spend by utilising technology.

 

New Cleaning Processes

 

  • “I have been sanitised” signage is now used to highlight completed cleans to bus drivers and quality auditors

 

  • The workforce are now required to double bag and dispose of PPE and materials after every clean

 

  • We ramped up touchpoint audits across the transport network. Since March 8,676 quality audits have been completed through our online portal

 

  • We have supported clients with the installation of social distancing floor vinyls on transport platforms

 

  • We are proud to have won additional business with multiple frontline clients and essential service providers during the COVID-19 pandemic

 

New Workflows

 

  • Deep cleaning - a thorough, specialist hand and mechanical cleaning of all surfaces.

 

  • Fogging - the distribution of small airborne droplets of disinfectant - offers environmentally friendly biological inactivation, and ideal for tight internal areas including buses.

 

  • Electrostatic spraying - broad-spectrum antimicrobial spray for high-risk surfaces. Proven to be >99.99% effective against COVID-19.

 

  • Touchpoint cleaning - daily cleaning of high touch areas such as; handrails, switches, appliances, taps surfaces and workspaces.