Cleaning for one of the UK’s largest shopping mall operators

Overview

We provide cleaning services to one of the UK’s largest shopping mall operators. We take pride in keeping their stores in top shape for their customers.

Actions

• Daily & Periodic Cleaning
• Washroom Services
• High Level Cleaning

Outcomes

• 83 Sparkle awards given to our staff
• 297 staff TUPE transferred to Cordant over a 3 month mobilisation period managed by our dedicated mobilisation manager
• KPI Scores improved from 87% to 94%
• Centre footfall and washroom footfall is tracked and recorded to build the cleaning schedules for each centre to ensure the correct resources are allocated to each site to meet demand
• Implementation of our audit and reporting system (MyCordant) which gives real time live data, tracks employees and tracks KPI scores

Project Highlights

• 3 year partnership
• 340 employees
• 8 locations

“Immaculate” service for Britain’s largest bus operator

Overview

We provide services to Britain’s largest bus operator - maintaining the cleanliness of their busses and coaches all over the UK.

Actions

• Cleaning
• Shunting
• Fuelling
• MOT Cleans

Outcomes

• We clean the largest bus depot in Europe, servicing 365 buses each day
• High scores awarded in a recent audit. Feedback; “immaculate throughout”
• Daily planned and reactive cleans of 2,000 buses and 28 day deep cleans
• "The dedication and determination by Cordant is first class. I was incredibly pleased to see how the team all worked together in a professional and efficient manner ensuring each vehicle was fueled and cleaned in record time enabling continuous service without delay." - Client's Engineering Director

Project Highlights

• 4 year partnership
• 336 cleaners
• 20 locations

Award-winning cleaning services for rail provider

Overview

We provide award winning cleaning services to a light rail provider, which in the clients words keep going from “strength to strength.”

Actions

• Daily & Deep Cleaning
• COVID-19 Fogging
• Touch Point Cleaning
• Embankment Cleaning
• Track Litter Picking
• Depot Cleaning
• H&S Poster Distribution

Outcomes

• Global Light Rail Award winners 2019 and 2020
• Currently running at 100% against operational KPIs
• Implementation of audit and reporting dashboards
• One to one personal Track Safety training carry out
• Reward schemes implemented to boost staff morale

Project Highlights

• 3 year partnership
• 20 cleaners
• 30 locations

Security support to Channel Tunnel train operator

Overview

We provide security support to the train operator which carries freight and all forms of motor vehicles through the Channel Tunnel.

Actions

• Manned Guarding
• Mobile Patrols
• Passport Checking
• CCTV Monitoring

Outcomes

• Recruited and trained 40+ passport checkers
• Expanded the contract to include vehicle scanning
• Awarded 17, ‘NC 7s’ for surpassing performance
• All H&S issues investigated and closed within days
• Dedicated bench team provides full shift coverage

Project Highlights

• 5 year partnership
• 135 officers
• 1 locations